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DELIVERY, P/U & SHIPPING

INTERNATIONAL ORDERS ARE NOW BEING TAKEN

CONTACT US

SPECIAL DELIVERY SERVICE:

Door-to-Door Special Delivery

Only Available on Oahu

Select DELIVERY ZIP CODE ZONE & Complete

SPECIAL DELIVERY & P/U INFORMATION FORM

ZONE A

SPECIAL DELIVERY Standard Hours: M-Sa 10am to 4pm.

Price:
$10.00

ZONE B

SPECIAL DELIVERY Standard Hours: M-Sa 10am to 4pm.

Price:
$15.00

ZONE C

SPECIAL DELIVERY Standard Hours: M-Sa 10am to 4pm.

Price:
$25.00

ZONE D

SPECIAL DELIVERY Standard Hours: M-Sa 10am to 4pm.

Price:
$35.00

SPECIAL DELIVERY & P/U

Information Form

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Deliveries will NOT BE LEFT AT DOOR, Additional Charge of the Original Delivery Price, will be charged for each failed Delivery attempt, unless OH MY OPAE was unable to fulfill the requested Delivery Date & Time.

P/U INFORMATION:

(Please Contact Us Before Arrival)


PICK UP HOURS:                                          Mon - Sat (12noon to 9pm)

PICK UP LOCATION (See Map below):        620 Sheridan Street, #404 Honolulu,                                                                          HI 96814(808) 

                                                                        (808) 375-3064


Please continue (Select P/U Date & Time)

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PICK UP Location:


620 Sheridan Street, #404

Honolulu, HI 96814


808.375.3064


PAYMENT


Only Accepting PAYPAL or contact Seller for Alternative Forms of Payment (5% sales tax for Hawaii) for Opae ula Habitats and Accessories.



SHIPPING


< S U R P R I S E >

A SPECIAL PERSON

with

SPECIAL DELIVERY SERVICE 

(Door-to-Door)

(See above for more details)

* IMPORTANT CHECK OUT INFO *

SELECT the appropriate SHIPPPING METHOD at CHECK OUT:

  • SPECIAL DELIVERY SERVICE - Door-to-Door....EXPRESS 

    (All orders - Oahu, HI only) (Complete Delivery FORM)
  • USPS Priority (USA & HI - 2 to 3 Bus. Days).....PRIORITY
  • PICK UP......................................................PICK UP (All orders - Oahu, HI only)(Complete Pick Up FORM)
  • USPS (USA - 1 to 14 business days)............STANDARD SHIPPING (For ONLY Acces. &/or HI-Just Opaeula) (See: Del, P/U & Shipping)


***EVERY HABITAT/ECOSYSTEM THAT WE SELL ARE CUSTOM-MADE***

NON-RETURNABLE AND NO REFUNDS!!!

ADDITIONAL INSULATED PACKING

65F to 85F - SAFE ZONE (Ships without insulation)

55F to 65F & 85F to 90F - INSULATION ZONE ($7.00)

<55F & >90F - EXTREME ZONE (CONTACT SELLER)

If Opae‘ula does not arrive successfully, we will replace the Opae‘ula, but this Guarantee only applies when shipment is sent within the SAFE & INSULATION Zone (55F to 90F, with or without the Additional Insulated Packing).


Unsafe (Extreme Zone) Temperatures is <55F and >90F. We DO NOT SHIP and cannot offer a Replacement Guarantee when the delivery temperatures fall within the Unsafe Zone. We delay shipment till the temperatures improve.

ULTIMATELY, WE CARE ABOUT THESE AMAZING SHRIMPS AND YOUR SATISFACTION!!!


You will be notified if Additional Insulated Packing is needed before we ship your order(s). We will also submit a $7.00 PayPal Money Request for each item ordered. \When the additional Fee is paid, we will schedule your shipment via USPS Priority Insured “HOLD FOR PICKUP” at your local Post Office. Also, the provided email address will be used for the tracking notifications.


** IMPORTANT**

Delivery areas with 10-day forecast temperatures (AM & PM) within the Extreme Zone, orders will be delayed till temperature conditions improve.


ULTIMATELY, WE CARE ABOUT A SAFE DELIVERY OF THE LIVE HAWAIIAN SHRIMPS AND YOUR SATISFACTION!


Contact Seller to arrange secure Delivery.

International Buyers:

ALL international Orders Minimum Order Quantity (MOQ) is 2500 Halocaridina Rubra (HR) or $1000 USD for other Products and Accessories. Please contact OH MY OPAE, LLC for more detailed information for your specific Country's Import Regulations and Cost(s).

We pack ALL of our HR International Orders in 1/2 -1" styrofoam insulated boxes. ALL Live HR orders include an additional 1-3% quantity to cover any shipping loss. We double bag all LIVE HR orders and entirely enclose it in an additional plastic protection to minimze leakage.

ALL International orders are ALWAYS DOUBLE COUNTED for accuracy, and usually verified by USDA, USFWS and Cargo Company. Heat Packs available upon request.

Import duties, taxes, Customs charges, Insurance, Veterinarian Health Certifications, Financial fees and shipping/freight charges are the buyer's responsibility. If applicable, any additional administrative and processing cost will also be the buyer's responsibility. FOB

Please check with your country's authorized customs office to determine what requirements and additional costs will be prior to bidding/buying. We are not responsible for items being confiscated by your local customs agencies. It is the buyer's responsibility to know and understand the laws of the importing country.

DOA - Replacement Policy - ALL order will be shipped insured Air Freight (1-2 days). Since LIVE animals are not insured by any/most carriers, Buyer must email any DOA (Dead On Arrival) and all discrepancies to Seller within 6 hours of delivery accompanied with detailed and verifying photos to validate any shortages/DOA/ Discrepancies. Replacement will then be determined SOLELY by the Seller and, if applicable, replenished with the next order shipment.

If just purchasing OPAE’ULA, the notification remains the same, but our standard DOA replacement policy is: the first 15% is waived and the remainder is charged at a 50% discount. The Buyer will also be responsible for ALL reshipment cost and certifications, if applicable. SELLER remains as the final approval for any replacement.

NO REFUNDS / NO CREDITS / NO RETURNS / NO REFUSAL


We work closely with our customers to ensure

a safe and seamless transaction.

PAYMENT

Only Accepting PAYPAL or contact Seller for Alternative Forms of Payment (4.712% sales tax for Hawaii Orders)


SHIPPING

Continental US, Hawaii and Alaska (Int'l Orders - NOW Offered).

* All ORDERS W/OPAE ULA SHIPPED OUTSIDE HAWAII, WILL ONLY BE SENT USPS PRIORITY INSURED "HOLD FOR PICKUP" AT THE DELIVERY ADDRFSSES LOCAL POST OFFICE and sent on the following Monday, Tuesday or Friday for a Weekday delivery. Due to LIVE and temperature sensitive contents, the package MUST be personally PICKED UP and received. Please schedule with OH MY OPAE to arrange for an alternative secure shipping method. USPS tracking notices will be sent to email address supplied.

STANDARD SHIPPING (Parcel Post) -USPS

(CAN ONLY BE USED FOR: Non-Opae ula Orders.) Contact US for further details.

Light Feature Pack - Feed Pack - Add'l Suction Hook - 5X Magnifier LED

Gold Coin - 4 in 1 Tool - Chinese Charm - Good Luck Drum - Mini Floating Fish

CONTACT US


ECOSYSTEM REPLACEMENT POLICY

Seller will replace Opae ula, Glass Jar and decorative items damaged during shipment ONLY if Buyer contacts Seller within 6 hours after the delivered date/time and accompanied with photo of damages.

Continental US, Hawaii and Alaska (Selected International Shipment)


CONTACT US


* All ORDERS W/OPAE‘ULA SHIPPED OUTSIDE HAWAII (Continental USA) WILL ONLY BE SENT USPS PRIORITY.

Orders will be sent on the following Monday, Tuesday or Friday for a Weekday delivery. Due to LIVE contents and temperature sensitive contents, the package MUST be personally picked up within 2 days of delivery to your Post Office . We ONLY ship USPS PRIORITY Insured - "HOLD FOR PICKUP". Please schedule with OH MY OPAE to arrange for a secure shipping method. RETURNS and failure to pickup will not be REFUNDED. Re-delivery needs to be negotiated with Seller.

DOA - REPLACEMENT POLICY

LIVE SHRIMPS are NOT covered under the USPS insurance.

ALL damages needs to be reported via email to Seller within 6 hours after the (received) delivered date/time with accompanying detailed and verifiable photo(s) of damages. DOA shrimps will then be determine if it is replaceable by Seller. Only Seller can approve any replaceable Opae ula.

All U.S.A. USPS shipments will be sent insured via Priority "HOLD FOR PICKUP" at the delivery addresses nearest/local Post Office.


If just purchasing OPAE’ULA, the notification remains the same, but our standard DOA replacement policy is: the first 15% is waived and the remainder is charged at a 50% discount. The Buyer will also be responsible for ALL reshipment cost and certifications, if applicable. SELLER remains as the final approval for any replacement.


INTERNATIONAL DOA POLICY - PLEASE REFER TO ABOVE

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